The BBC first learned of the (Swann home security camera) problem on Saturday, when a member of its staff began receiving motion-triggered video clips from an unknown family's kitchen
BBC discovered there had been a report of a similar incident in May.
Swann says that "human error" had caused two cameras to be manufactured that shared the same "bank-grade security key - which secures all communications with its owner".
One cyber-security expert has raised concern.
"I can kind of see how the duplicate security key happened, but the second scenario seemed very unlikely," Prof Alan Woodward from the University of Surrey explained.
"I'm dubious that two users unrelated other than by geographic area would choose the same username and password combination enabling one to see the live video feed of the other.
"When both incidents are combined it does make you wonder if there are others who have had similar issues, and whether there is more at work here than has been so far explained."
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