Normalization of deviance:
Means that people within the organization become so much accustomed to a deviant behavior that they don't consider it as deviant, despite the fact that they far exceed their own rules for the elementary safety)
By John Banja , for Healthcare industry.
I am sure it can be generally applied
- The rules are stupid and inefficient!
- Knowledge is imperfect and uneven.
- The work itself, along with new technology, can disrupt work behaviors and rule compliance.
- I'm breaking the rule for the good of my patient!
- The rules don't apply to me/you can trust me.
- Workers are afraid to speak up.
- Leadership withholding or diluting findings on system problems
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