Thursday, April 3, 2014

Incident Reporting - Measuring the right stuff


The author makes some good points that people tend to ignore


According to the article:- 


Instead of starting with preconceived notions of what is or what should be, focus on:
  1. Connecting people to value: their own, as well as the value of others, the business, and how security helps protect what's important
  2. Context: finding a shared understanding of the current culture
  3. Conversation: listening and learning before telling, building relationships that guide and improve the overall cultural evolution



For metrics to be successful, they need to be:
  1. Accessible
  2. Actionable
  3. Auditable



The link below has more information:-


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